These Terms and Conditions (the “Agreement”) govern all purchases of products and services from Link Technologies, Inc., a Missouri corporation doing business as TowerCoverage.com (“Company”), by the purchaser of those products or services (“Customer”).

All references to the “Company” include Link Technologies, Inc., TowerCoverage.com, and their respective affiliates, subsidiaries, successors, and assigns.

1. Parties

This Agreement is entered into by and between Link Technologies, Inc., a Missouri corporation doing business as TowerCoverage.com, and the Customer purchasing or requesting products or services from the Company.

2. Acceptance of Terms

By placing an order or submitting a service request to the Company, the Customer agrees to be bound by this Agreement.

Orders and service requests may be submitted verbally, electronically, through email, through a website, by facsimile, or by any other method that causes the Company to provide products or services.

Any terms submitted by the Customer that conflict with this Agreement are void unless expressly accepted in a written agreement signed by an authorized officer of the Company. The Company reserves the right to reject any order or service request at its sole discretion.

3. Products and Services

The Company strives to provide accurate product and service descriptions. However, the Company does not warrant that descriptions, specifications, pricing, availability, documentation, or other content will always be complete, current, error-free, or reliable.

4. Purchasing and Payment

Prices are based on the Company’s then-current price lists, proposals, quotations, invoices, or written agreements and do not include applicable taxes, shipping, handling, or other charges unless expressly stated.

Customer-initiated support requests, including Help Desk tickets, are billable at a minimum of one-half (½) hour at the Company’s then-current hourly rate.

Payment terms are stated on the applicable invoice. Accepted payment methods include MasterCard, Visa, PayPal, ACH, check, and cash. Credit-card payments exceeding $5,000 are subject to a three-percent (3%) convenience fee. International orders must be prepaid in United States funds by wire transfer unless otherwise approved in writing.

The Company may withhold or condition shipment upon timely payment. When authorized, the Company may collect amounts more than thirty (30) days past due by charging the Customer’s credit card on file or initiating an ACH debit.

Customers with approved credit terms must remit payment within thirty (30) days. Past-due balances are subject to interest at a rate of one and one-half percent (1.5%) per month, eighteen percent (18%) annually, or the maximum rate permitted by law, whichever is less.

By submitting an order, accepting a subscription, requesting services, or paying an invoice, the Customer agrees to these Terms and Conditions.

The Customer authorizes the Company to charge the Customer’s payment method on file for products or services rendered, including recurring services, outstanding balances, or other authorized charges, without additional notice where permitted by law.

After reasonable collection efforts have been made, the Company may disable, remove, reset, or modify configurations on network devices previously managed by the Company to protect Company-owned intellectual property or enforce collection rights.

The Company will use commercially reasonable, best-effort measures to provide services, including managed email, server, hosting, monitoring, and billing services. Unless expressly stated in a separate written service-level agreement, the Company does not guarantee uptime, performance, availability, or results.

Product Inspection

Some new MikroTik products may be opened before shipment to verify serial numbers, packaging contents, or product condition. Products opened for inspection are not used or modified and remain covered by the Company’s applicable warranty.

5. TowerCoverage.com Accounts

TowerCoverage.com accounts may be established using a credit card or PayPal and renew automatically on a monthly or annual basis, depending on the subscription selected.

Annual accounts may be invoiced and paid by MasterCard, Visa, PayPal, ACH, check, or cash. All payments must be made in United States currency unless otherwise approved in writing.

Subscription services are non-refundable and are not prorated. Customers may cancel or unsubscribe at any time to prevent future renewal charges. Cancellation does not entitle the Customer to a refund for the remaining portion of the current billing term.

Trial Accounts

Two-day free trial accounts do not require payment information and automatically convert to Free Account Status unless upgraded. If an account is upgraded, recurring billing begins on the date the paid service is activated.

Fourteen-day free trial accounts require a valid billing agreement through a credit card or PayPal. Recurring billing begins automatically at the end of the trial unless the subscription is canceled before the trial expires.

Accounts may be upgraded or downgraded, and billing will be adjusted according to the selected service level. Accounts inactive for three (3) months or longer may be deleted, including all maps, records, files, configurations, and stored data.

6. Security Interest

The Customer grants the Company a purchase-money security interest in all products supplied by the Company until payment has been received in full.

In the event of default, the Company may file financing statements and exercise any remedies available to a secured party under the Uniform Commercial Code and other applicable law.

7. Credit Terms

Credit terms may be made available after the Customer completes the Company’s credit application and pays a non-refundable $50 processing fee. Approval is subject to the Company’s discretion and may include third-party credit review.

Credit terms apply only to qualifying hardware purchases. Credit terms may not be used for labor, professional services, subscriptions, training, licensing, hosting, support, or other service-related charges.

Unless otherwise stated in writing, payment under approved credit terms is due within thirty (30) days and remains subject to all other payment provisions of this Agreement.

8. Credits and Refunds

Credits may be issued in accordance with Company policy and may be applied only toward future invoices. Refunds are limited to documented overpayments. The Company does not issue cash refunds unless required by law.

Credits, including credits associated with Pre-Paid Support Options, expire two (2) years after the date of issuance.

Services, subscriptions, training, licensing, support, labor, and professional services are strictly non-refundable.

9. Default and Remedies

Returned checks are subject to a $25 returned-payment fee, plus any bank charges or other costs incurred by the Company.

Nonpayment or default may result in suspension or termination of services, removal or reversion of configurations, recovery of Company-owned intellectual property, repossession where permitted, or referral to a collection agency or attorney.

The Customer is responsible for all reasonable costs of collection, including court costs, collection fees, and attorneys’ fees.

10. Disputes

Claims involving shortages, shipping discrepancies, or nonconforming products must be reported to the Company within three (3) days after delivery and confirmed in writing within five (5) days after delivery. Failure to provide timely notice constitutes acceptance of the shipment.

Except where otherwise stated in this Agreement, unresolved disputes shall be resolved exclusively through binding arbitration conducted in the State of Missouri under the applicable rules of the American Arbitration Association.

Either party may seek temporary, preliminary, or permanent injunctive relief for actual or threatened violations of intellectual-property rights in a state or federal court located in Missouri. The parties irrevocably consent to the jurisdiction of those courts for such proceedings.

11. Shipping, Risk of Loss, and Insurance

All shipments are FOB origin unless otherwise expressly stated in writing. Title and risk of loss pass to the Customer when the shipment is delivered to the carrier.

The Customer is responsible for shipping insurance and related costs. Orders are shipped according to the Company’s shipping policies in effect on the shipment date.

Orders may require additional processing time for payment verification, availability confirmation, fraud prevention, export review, or other compliance requirements. Expedited shipping may be available upon request. Tracking information will be supplied when available.

The Company ships only to verifiable addresses. New customers may be required to ship to the billing address associated with the credit card or to a verified PayPal address.

Palletized or oversized shipments require special arrangements. A signature is required upon delivery unless the Customer signs a written signature waiver. By waiving the signature requirement, the Customer accepts full responsibility for loss, theft, misdelivery, or damage occurring after carrier delivery.

The Customer is responsible for obtaining all licenses, permits, approvals, and documentation required for compliance with United States and international shipping laws.

The Company does not guarantee carrier delivery dates or transit times beyond its obligation to deliver the shipment to the carrier.

12. General Return and Warranty Information

Unless otherwise restricted by a vendor-specific policy, eligible products may be returned within thirty (30) days after the invoice date when they are in “as-new,” resalable condition and include all original packaging, manuals, accessories, cables, and components.

Approved returns may receive account credit equal to the invoiced product amount, less shipping, handling, testing, repair, restocking, or other applicable charges.

Products returned outside the thirty-day period, products that are not resalable, or products with damaged or incomplete packaging may be rejected or assessed a restocking fee of up to forty percent (40%).

Unless otherwise specified in writing, the Company provides a one-year limited warranty on new hardware beginning on the invoice date.

No warranty or return rights apply to services, subscriptions, training, labor, software, licenses, downloadable products, or data files.

Warranty coverage does not apply to damage caused by misuse, improper installation, unauthorized modification, physical damage, liquid exposure, electrical surges, lightning, overvoltage, environmental conditions, neglect, abuse, or operation outside the manufacturer’s specifications.

13. Vendor-Specific Return and Warranty Policies

14. RMA Policy

All returns require a valid Returned Merchandise Authorization (“RMA”) number issued by the Company. Unauthorized returns will be refused.

Shipping and handling charges are non-refundable. Unless otherwise stated in writing, warranty coverage is one (1) year for new products. The dealer dead-on-arrival warranty period is ten (10) days.

Returned products must be received by the Company within ten (10) business days after the RMA is issued. The Customer is responsible for return shipping unless the Company expressly agrees in writing that shipping is covered under warranty.

Returned products must include the original packaging, manuals, accessories, cables, power supplies, mounting hardware, and all other included components.

Products that are not in “as-new” condition, have physical damage, or are missing packaging or components may be rejected. A restocking fee of up to forty percent (40%) may apply.

The Company requires a minimum of ten (10) business days to inspect, test, and evaluate an RMA after it has been received.

If the Company determines that a product is not defective, the Customer may be responsible for return shipping, testing, handling, and other applicable charges.

Customers located outside the continental United States, including international customers and customers in Alaska or Hawaii, are responsible for all return shipping costs.

If a shipping or service invoice related to a returned product remains unpaid for sixty (60) days, the product may be discarded, destroyed, or otherwise disposed of and may not be returned to the Customer.

15. How to Create an RMA

1. Visit https://hd.linktechs.net .
2. Log in to an existing account or create a new account.
3. Create a new RMA ticket. The help-desk ticket number will serve as the RMA number.
4. Provide complete contact information and upload clear photographs of the product from all angles. Make sure all serial numbers are visible.
5. Include the purchase date, invoice number or web-order number, product serial number, and a detailed description of the malfunction.
6. Follow all instructions provided through the ticket and retain the account login credentials.
7. Direct all RMA communications through the Company help desk.

16. Cross-Shipment and Advanced Replacement

Cross-shipment occurs when the Company ships a replacement product while the Customer returns a potentially defective product.

The Company does not cross-ship new products without full payment and the Customer’s acceptance of the advanced-replacement terms.

Advanced replacement requires the Customer to prepay the replacement-product price, applicable taxes, shipping, and any other associated charges.

If the original product is subsequently confirmed to be defective and covered under warranty, the Customer may receive account credit for the qualifying original product. The advanced-replacement transaction itself is not refundable.

If no defect is found, the Customer is responsible for return shipping, inspection, testing, disposal, or other applicable charges and retains ownership of both products after all amounts have been paid.

Advanced replacement is not guaranteed and may be approved or denied at the Company’s sole discretion.

17. Termination

The Company may immediately suspend or terminate access to products or services, without prior notice, if the Customer breaches this Agreement, fails to make payment, misuses Company resources, or creates a security, legal, or operational risk.

Termination does not relieve the Customer of responsibility for unpaid invoices, outstanding orders, collection costs, or subscription fees due through the end of the applicable term.

18. Indemnification

The Customer agrees to defend, indemnify, and hold harmless the Company and its affiliates, directors, officers, employees, contractors, and agents from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:

• The Customer’s use or misuse of the Company’s products or services;
• The Customer’s violation of applicable law or third-party rights; or
• The Customer’s breach of any provision of this Agreement.

19. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost business opportunities, loss of data, service interruption, or business interruption.

The Company’s total liability for any claim arising from a product or service shall not exceed the purchase price actually paid to the Company for the specific product or service giving rise to the claim.

20. Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict-of-law principles.

For any legal action not subject to arbitration, the Customer consents to the exclusive jurisdiction and venue of the appropriate state or federal courts located in Missouri.

21. Disclaimer of Warranties

22. Intellectual Property

All content, data, documents, drawings, diagrams, configurations, text, software, scripts, training materials, reports, and other materials provided by the Company are proprietary to the Company or its licensors.

The Customer may not reproduce, distribute, publish, disclose, display, modify, reverse engineer, or create derivative works from those materials without the Company’s prior written authorization.

23. Modification and Severability

The Company may modify these Terms and Conditions at any time by posting an updated version on its website. The revised terms will apply according to the effective date stated in the updated version or as otherwise permitted by law.

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

24. Binding Arbitration