Consulting Rates

Hourly
Consulting Services

$200 USD per hour 
2 hours must be purchased
Billing: ½-hour increments
Prepayment Required Before Ticket Submission
After-Hours: 
Double Rate
Non-Refundable

Hourly Consulting Services with Dennis Burgess$250 USD per hour
2 Hours must be purchased
Billing: ½-hour increments
After-Hours: Double Rate
Non-Refundable
Scheduled 
Normal Business Hours
$400 for the first two hours - Standard Engineer
$500 for the first two hours - Seinor Engineer - Dennis
Two hour schuduled call / Minimum Biling is 2 hours
$200 USD Per hour after for Standard Engineers
$250 USD Per hour after for Seinor Engineer - Dennis

Unscheduled
After-Hours Support

 

$800 for the first two hours - Standard Engineer
$1,000 for the first two hours - Seinor Engineer - Dennis
Two hour schuduled call / Minimum Biling is 2 hours
$400 USD Per hour after for Standard Engineers
$500 USD Per hour after for Seinor Engineer - Dennis

Pre-Paid Bulk Support
8.5% Discount

Up to 15 Pre-Paid Hours -- assumes Standard Engineer
$2,745 USD for pre-paid block of time
Must be Pre-Paid
Effective Standard Engineer Rate: $183 USD per Hour
Effective Senior (Dennis) Engineer Rate: $228 USD per Hour
Billing: 1/2-Hour Increments
Schuduled Calls, above rate with a min of 2 hours.  

After Hours Rate $366 per Hour (min 2 hour time still required) - Standard Engineer
After Hours Rate $465 per huor (min 2 hour time still required) -- Senior (Dennis) Engineer

 

Priority Support Contract (Network Services Agreement)

1-Year Term Contract / Auto Renews
All Priority tickets are worked before non-contract customers.

Package 1 – 10 Hours / Month -- 8.5% Discount off standard rates

$1,830/month
-- $183/hr Standard Engineer
-- $228/h Senior Engineer

Package 2 – 20 Hours / Month -- 20% Discount off standard rates

$3,200/month 
-- $160/hr Standard Engineer
-- $200/hr Senior Engineer

Package 3 – 30 Hours / Month -- 25% Discount off standard rates

$4,500/month 
-- $150/hr Standard Engineer
-- $187/hr Senior Engineer

Billing: ¼-hour increments
Unused hours do not roll over
Additional hours billed at same conracted rate 
After Hours time rates double 

 Priority Contract customers tickets go ahead of non-contract customers.

All billing is time-based
Normal Business Hours: 8am - 5pm CST -- Monday-Friday
Pre-Paid / Contract Discounts will apply to Engineer Rate.
Avaiablity will depend on Engneer
Rate will vary depending on Engineer
Ticketing system has Standard Engineer and Seinor Engineer 
Ticket System also has First Avaiable, this means a senior engineer may pickup the ticket, and you will be charged the higher rate.