Consulting Rates

Standard Hourly Consulting Services
Service TypeBenefitsPrice Per Hour

Hourly Consulting Services*

Network consulting with our staff of experienced Network Support Engineers for any issue or network planning during our regular business hours of 8 AM - 6 PM CST.

  • Consulting and support as you need it, with little upfront cost
  • Works for large projects or small
  • Troubleshooting or Network Planning
  • Access to our Helpdesk Ticketing System, in which you can: enter your own Support Ticket request at any time, track progress, communicate with our Engineers, and securely transfer network information
  • Support Tickets received by Engineers are quicker due to automated accounting verification when a credit card is on file

$200 USD per hour

A minimum of 2 hours
Prepaid support is REQUIRED before ticket submission.
(billed in 1/2 hour increments)

 Consulting Service with Dennis Burgess

Network consulting with Dennis Burgess, regular hours are from 8 am to 3 pm.  Author of Learn Router, OS, both First and Second editions, Dennis Burgess is an expert in MikroTik, a Certified RouterOS Trainer with many certifications.  He also has over 22+ years of consulting experience, both in business and engineering.
 
  • Consulting and Support when you need it
  • Works for Large/Small projects
  • Troubleshooting, network planning, business/technical decisions
  • Can be scheduled with a minimum of 2 hours.  After hours, double time.
$250 USD per hour

Min of 2 Hours is required before the start of the ticket
(billed in 1/2 hour increments) 

Scheduled calls available min of 2 hours, billable, after-hours double rate.

Scheduled Service Call -- Normal Business Hours**

  • Pre-Arranged Scheduled call
  • Min of 48 hours' notice, along with our engineer's approval, for after-hours support
  • No waiting for the Support Engineer to call, you know exactly when and which Engineer you will be working with
  • Great for conference calls with multiple parties or companies

$400 USD for the first two hours at the normal rate

Further hours billed at $200 USD per hour

Minimum of 2 hours per ticket
Non-Refundable

Dennis's Rate $250/each for the first two hours.
Each additional Hour $250

Scheduled Service Call -- After normal business hours.
  • Pre-Arranged Scheduled call
  • Min of 48 hours' notice, along with our engineer's approval, for after-hours support
  • No waiting for the Support Engineer to call, you know exactly when and which Engineer you will be working with
  • Great for conference calls with multiple parties or companies
$400 USD Per Hour
Min of 2 hours per ticket
Non-Refundable

Dennis Burgess's Rate $1000 for the First 2 hours
Each additional Hour $500
After Hours Support Call -- Outside of Standard Business Hours

This is any unscheduled call back or call worked on after normal business hours, which would include holidays. 
  • No guarantee of engineer availability.  Typically,y this is subject to the engineers if they are free and can work on the ticket.  Most of these will be called back the next business day.
  • Subject to the engineer's Availability

$400 USD per hour

Min of 2 hours per ticket
Non-Refundable


Dennis Burgess's Rate $1000 

for the First 2 hours, each additional Hour $500

 

Holiday rate is $1200 USD per hour at the normal rate

Minimum of 2 hours per ticket
Non-Refundable

 

Dennis Burgess' holiday rate is $1500 USD per hour

Minimum of 2 hours per ticket
Non-Refundable

Pre-Paid Hourly Consulting Services  -- 8.5% Discounted Service
Service TypeBenefitsPrice Per Hour

Up to 7 15 Hours of Pre-Paid Bulk

Up to 15 hours of pre-paid support time at a discounted rate! Can be used during regular business hours, billed at the reduced rate of $183.00/hr. Or after-hours at a reduced rate of $366.00/hr5.  Total cost is $2745       

(Please note: this is not a Priority Support package, and the Bulk Support Package expires 2 years after purchase.)

** Non-refundable **

 

  • Reduced hourly rate for consulting and support as you need it
  • Works for small or large projects
  • Troubleshooting or Network Planning
  • Access to our Help Desk Ticketing System, in which you can: enter your own Support Ticket request at any time, track progress, communicate with our Engineers, and securely transfer network information
  • Knowing exactly when your account will be charged for work on Support Tickets
  • The comfort of knowing support time is already paid for when you need it
  • Reduces cost by 8.5%
  • $183 USD per hour5
  • (billed in 1/2 hour increments)

 

  • Expires 24 months after purchase
  • Non-refundable
Scheduled Service Call -- Normal Business Hours **

Scheduled call back from a specific engineer on a specific date and time.

 
  • Pre-Arranged Scheduled call
  • Min of 48 hours' notice, along with our engineer's approval, for after-hours support
  • No waiting for the Support Engineer to call, you know exactly when and which Engineer you will be working with
  • Great for conference calls with multiple parties or companies
  • Reduces cost by 8.5%
  • $366 USD 1
  • Minimum of 2 hours per ticket
  • Minimum billing of $366 USD
  • Additional time billed at $183 USD per hour
  • Expires 24 months after purchase
  • Non-refundable
After Hours Support Call -- Outside of Standard Business Hours

This is any unscheduled call back or call worked on after normal business hours, which would include holidays. 
  • No guarantee of engineer availability.  Typically,y this is subject to the engineers if they are free and can work on the ticket.  Most of these will be called back the next business day.
  • Subject to the engineer's Availability
  • Can use Pre-Paid Support only if purchased prior.
  • Reduces cost by 8.5%
  • $366 USD Per Hour
  • Min of 2 hours per ticket
  • Min charge $732 per ticket
  • Non-refundable
 Consulting Service with Dennis Burgess

Network consulting with Dennis Burgess, regular hours are from 8 am to 3 pm.  Author of Learn RouterOS,  both First and Second editions, Dennis Burgess is an expert in MikroTik, a Certified RouterOS Trainer with many certifications.  He also has over 22+ years of consulting experience, both in business and engineering.
  • Consulting and Support when you need it
  • Works for Large/Small projects
  • Troubleshooting, network planning, business/technical decisions
  • Can be scheduled with a minimum of 2 hours.  After hours, double time.
  • Reduces cost by 8.5%
  • $228 USD Per Hour5
  • Additional time billed at $228 USD per hour
  • After-hours work is billed at $456 per hour, min of two hours.
  • Expires 24 months after purchase
  • Non-refundable
Priority Support Contract (Network Service Agreement)
 PackageMonthly PricePrice of Add. Hours

1 Year Term Minimum Additional 

Priority Support Contract Agreement gives your Help Desk Support tickets priority over other customer types.

Support Tickets receive Priority Status as soon as entered into the Help Desk Ticketing System.

  • Reduced hourly rate for consulting and support as you need it
  • Works for small or large projects
  • Troubleshooting or Network Planning
  • Access to our Help Desk Ticketing System, in which you can: enter your own Support Ticket request at any time, track progress, communicate with our Engineers, and securely transfer network information
  • Knowing exactly when your account will be charged for work on Support Tickets
  • The comfort of knowing support time is already paid for when you need it.

 

Package 1

Up to 7 10-Hour Packs

(billed in 1/4 hour increments)

$1,8305

  • 8.5% discount
  • $183/hr.
  • Billed in 1/4 hour increments

Package 2

Up to 7 20-Hour Packs

(billed in 1/4 hour increments)

$3,2005

  • 20% discount
  • $160/hr.
  • Billed in 1/4 hour increments

Package 3

Up to 730-Hour Packs

(billed in 1/4 hour increments)

$4,5005

  • 25% discount
  • $150/hr.
  • Billed in 1/4 hour increments
 Consulting Service with Dennis Burgess

Network consulting with Dennis Burgess, regular hours are from 8 am to 3 pm.  Author of Learn RouterOS, both First and Second editions, Dennis Burgess is an expert in MikroTik, a Certified RouterOS Trainer with many certifications.  He also has over 22+ years of consulting experience, both in business and engineering.
 
  • $250 hour rate
  • minus discounts
  • $229 per hour w/10 hour contract
  • $200 per hour w/20 hour contract
  • $188 per hour w/30 hour contract

 


1 Please note, Priority Support Customer tickets will be worked on first. This price is for consulting time.  We do not bill on projects, results, etc.  We bill on time used only.  Example: If you wish to discuss how to do a project, then that is considered consulting time and will be billed for. 
2 Please note, Priority Support Customers' network down may change the scheduled call time
3 Note:  Normal Business hours are 8 am to 5 pm Central Standard Time - Monday - Friday
4 Note: Holidays:  Our office is closed on the following Holidays. -- Martin Luther King Day, Washington's Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day,  Veterans Day, Thanksgiving Day & day after, Christmas Day, New Year's Day
5 Pre-Paid Bulk Support is subject to a discount of 8.5% off normal rates. 
6 Contract/pre-paid support is subject to a discount applied to rates.  Hourly rates are estimated and will vary based on your engineer.
7 All Up-To Hours are just that; depending on the engineer, you may have a higher bill rate.  This is based on your selection when you create a ticket.